Refund and Returns Policy

Thank you for choosing our store! We are committed to providing you with the highest quality products and exceptional customer service. Please carefully review our refund and returns policy, which outlines your rights and the process involved when requesting a refund or return. Our policy applies to customers worldwide.

1. Eligibility for Returns and Refunds

You may request a refund or return within 30 calendar days from the date you receive your order.
To qualify for a return, the item must be:
- Unused, undamaged, and in the original packaging.
- With all tags, labels, and accessories included.
Customized, personalized, or digital products (such as software, downloadable items, or courses) cannot be returned or refunded.
We reserve the right to refuse returns that do not meet these conditions.

2. How to Initiate a Return or Refund

To start a return, please contact our Customer Support team within the 30-day return window by emailing support@flux-node.xyz.
Provide your order number, details of the product(s) you wish to return, and the reason for the return.
Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions for the return shipment.
Please do not send back products without prior approval and instructions from us.

3. Return Shipping and Costs

For returns due to defects, errors, or damaged items, we will cover the return shipping costs.
For all other returns (e.g., change of mind, wrong size), customers are responsible for the return shipping fees.
We recommend using a tracked and insured shipping method to return items, as we cannot be responsible for lost or damaged packages during return transit.
Customs fees, import duties, and taxes on returned items are non-refundable.

4. Refund Process

Once your returned item is received and inspected by our warehouse, we will notify you about the status of your refund.
If your return is approved, we will process the refund within 7–10 business days.
Refunds will be issued to the original payment method used during purchase.
Please note that original shipping fees are non-refundable unless the return is due to our mistake.
Depending on your bank or payment provider, the refund may take additional time to appear in your account.

5. International Orders

We proudly ship to customers worldwide and accept returns from any country following the same terms outlined above.
Please be aware that:
- Customs duties, taxes, and import fees charged by your country are the customer’s responsibility and are non-refundable.
- Return shipping times can vary significantly based on the origin and destination of the package.
For international returns, please ensure proper customs documentation is included to avoid delays or extra fees.

6. Damaged or Incorrect Items

If you receive an item that is defective, damaged during shipping, or not what you ordered, please contact us within 7 days of delivery.
Provide photos of the item and packaging as proof of damage or error.
We will arrange for a replacement or full refund, including shipping costs.
In some cases, we may ask you to return the defective item to us; we will cover return shipping costs in these cases.

7. Exchanges

Currently, we do not offer direct exchanges.
To exchange an item, please return the original item for a refund and place a new order for the desired product.

8. Contact Us

If you have any questions or concerns about our refund and returns policy, or need assistance with a return, our Customer Support team is here to help support@flux-node.xyz